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Technical Resource
Account Management

Most MSPs have Engineers that focus on the technical aspects of solutions and lose sight of the Client as a…

Product
Addigy

Addigy is a comprehensive cloud-based platform designed specifically for Apple devices. It provides Black Line with the tools necessary for…

Procedure
After Hours Premium Rate Policy

After Hours Premium Rate Policy If needed, the Black Line Engineering Team can be made available for work outside the…

Technical Resource
Alert Check

IT Providers vary greatly on whether or not they use a Monitoring System to aid in general IT support. For…

Product
Amazon Web Service Virtual Machine

Amazon Web Services (AWS) Virtual Machines (VMs) are a type of cloud computing service that provides users with a virtual…

Procedure
Android™ App Development

Android™ App Development Black Line Offers Full Stack Android™ Native App Development  Transform your business by getting your data, your…

Technical Resource
API & Integration

Data integration and API development is a niche skillset that time, experience and numerous use cases are needed to hone…

Procedure
Apple iOS™ App Development

Apple iOS™ App Development Black Line Offers Full Stack Apple iOS™ Native App Development  Transform your business by getting your…

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Asset Management

Asset Management Services We centralize all your IT assets; from hardware, software and subscriptions. Can’t find a warranty? We can.…

Product
Auvik Network Monitoring

Auvik Network Monitoring is a comprehensive network infrastructure monitoring solution designed to provide real-time visibility and monitoring of all devices,…

Product
Auvik Traffic Insights

Auvik Traffic Insights is a network monitoring and analytics tool that helps businesses understand and optimize the performance of their…

Product
Azure Active Directory

Azure Active Directory (Azure AD) is a cloud-based identity and access management service. This service helps your employees access external…

Product
Azure File Storage

Azure File Storage is a cloud storage service that allows businesses to store and access files using the industry standard…

Product
Azure SQL Sever

Azure SQL Server is a cloud-based database management system that helps businesses store, manage, and analyze large amounts of structured…

Product
Azure Virtual Machine

Azure Virtual Machines is a cloud computing service that allows users to create and manage virtual machines in Microsoft’s Azure…

Product
Azure Web App Service

Azure Web Apps is a fully managed Platform-as-a-Service (PaaS) offering that enables you to build, deploy, and scale web applications…

Technical Resource
Backup Check

Black Line is here to give you peace of mind with various backup and disaster recovery plans customized to the…

Technical Resource
Backup Verification

We simply get it done Part of Black Line discipline Transparency We make sure there is a backup too common…

Product
Barracuda | Web Application Firewall

Barracuda Web Application Firewall (WAF) is a cloud-based or on-premises security solution that protects web applications from a wide range…

Product
Barracuda | Cloud Archiving

Barracuda Cloud Archiving is a cloud-based email archiving solution that helps businesses to store, manage, and retrieve their email data…

Product
Barracuda | Cloud-to-Cloud Backup

Barracuda Cloud-to-Cloud Backup is a cloud-based data backup and recovery solution that helps businesses protect their data stored in cloud…

Product
Barracuda | CloudGen Access

Barracuda CloudGen Access is a cloud-based remote access solution that allows businesses to provide secure and easy access to network…

Product
Barracuda | Impersonation Protection (formerly Sentinel)

Barracuda Impersonation Protection is a security solution that helps businesses protect against email-based impersonation attacks, also known as “business email…

Product
Barracuda Cloud Email Filtering

Barracuda Cloud Email Filtering is a cloud-based email security solution that helps businesses protect against spam, phishing, and other email-borne…

Product
Barracuda-Forensics & Incident Response

Barracuda Forensics & Incident Response (BFIR) is a tool that provides automated and accurate incident response and forensic analysis capabilities…

Product
Barracuda-Total Email Protection

Barracuda Total Email Protection is a comprehensive solution for securing and managing email communications. It provides a range of features…

Product
Black Line | DR Platform

Black Line IT’s Data Recovery Platform is a comprehensive solution for retrieving lost or inaccessible data from a variety of…

Procedure
Black Line 360

Black Line 360 Means Your Business is Covered in All Technical Directions One call and the Black Line 360 network…

Product
Black Line COLO, Apollo Data Center

A co-location data center, like Black Line’s Apollo Data Center, is a type of data center facility where businesses can…

Procedure
Black Line IT Helpdesk Procedures

Black Line IT Helpdesk Procedures If you are experiencing any IT or software related difficulties within your company, please follow…

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Business Software Development

You need your business software to work for you, with as little work as possible. That’s why our custom software…

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Careers

We can’t provide gold standard service to our clients unless we provide a gold standard experience to our team. That…

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Chicago

Your business’ information technology infrastructure is one of your most important assets. If you don’t give it the proper attention,…

Product
Citrix

Citrix is a Virtual Server solution designed to enable secure and efficient access to applications and data, as well as…

Technical Resource
Cloud Hosting

As a registered, trained, experienced partner in the underlying technologies Black Line is going to implement the technologies that truly…

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Construction IT Services

Although the construction industry still relies on shovels and other old-fashioned tools to get the job done, builders also have…

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Contact Us

We look forward to answering your questions. We are always available to provide any support you need. Let’s talk. 630.388.1700

Product
Cove Backup

N-Able Cove Backup is a comprehensive data backup and recovery solution designed to protect businesses of all sizes against data…

Procedure
Custom Software Development: Construction/Implementation

Custom Software Development: Construction/Implementation Developing custom software is a very complicated and often hard to understand process. It is filled…

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Cybersecurity

Cybersecurity Services As larger companies become more savvy about the security decisions, hackers are finding small to medium-sized businesses an…

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Cybersecurity Additional Resources

Cyber Security Resources In 2020, the average cost of a data breach was USD 3.86 million globally, and USD 8.64 million…

Technical Resource
Data Protection Support

Our competitors claim to be regularly reviewing an organization’s backup solutions but do not, we have found over 50% of…

Product
Datto | Backupify

Datto Backupify is a cloud-based data backup and recovery solution that is designed specifically for small to medium-sized businesses. It…

Product
Datto | RMM + Webroot Antivirus

Datto RMM (Remote Monitoring and Management) is a cloud-based platform that allows IT service providers to manage and safeguard their…

Product
Datto Endpoint Detection & Response (EDR)

Datto EDR is a cloud-based Endpoint Detection and Response tool. It can detect and respond to advanced threats and takes…

Product
Datto RMM Ransomware Detection

Datto RMM Ransomware Detection is a powerful feature within the Datto RMM platform that proactively identifies and helps mitigate ransomware…

Product
Datto SaaS Protection

Datto SaaS Protection is a comprehensive cloud-to-cloud backup solution designed to protect critical data stored in Software-as-a-Service (SaaS) applications, such…

Product
Dell-Physical Server

The Dell physical server is a powerful and scalable computing solution designed for businesses of all sizes. With a high-performance…

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Digital Marketing

No two businesses are alike. That’s why you need marketing targeted to your business, and your clients. At Black Line…

Technical Resource
Documentation, Policies, Standardization

Documentation is often the least favorite task for IT Engineers to perform. Properly documenting IT systems, processes and policies is…

Product
DUO Multi-Factor Authentication (MFA)

DUO Multi-Factor Authentication (MFA) is a security tool that adds an extra layer of protection to your login process. It…

Procedure
Email Policy

Email Policy This email and any files transmitted with it are confidential and intended solely for the use of the…

Technical Resource
End-User Support

By providing qualified Engineers that are trained and experienced, not just entry level. Treating people as people, not arrogant or…

Technical Resource
End-user Training

Impacting the lives of the employees of our Clients is a core value of Black Line of which training is…

Procedure
General Billing Terms Policy

General Billing Terms Policy General Billing Terms CLIENT understands: Upon placement of an order payment for product is due by…

Product
Graphus

Graphus is an advanced email security solution with the primary function of protecting against phishing attacks and email-based threats. It…

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Healthcare IT Services

When the health and wellbeing of patients are on the line, healthcare providers need to know they can count on…

Technical Resource
Help Desk

Black Line’s key differentiator is that we genuinely care about the people we are serving and the impact that IT…

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Helpdesk & Rapid Response

Helpdesk & Rapid Response Debbie Is not alone. Don’t let disruptive technology distract your staff. Technology glitches not only keep…

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Home

Who We Serve We’re not just about the IT, we’re also about the people behind the IT It’s not just…

Technical Resource
Infrastructure Assessment

Our assessment customizes our efforts to fit the client’s needs We understand before we begin solving Mature – Gold standard…

Technical Resource
Infrastructure Improvement

We are intentional with limiting or aligning our efforts with the needs of the business **planning** Improvements phased to align…

Technical Resource
Infrastructure Maintenance

BL has the business process designed to ensure these services get done Dedicated Engineers just for maintenance Competition usually not…

Procedure
Infrastructure Services Terms and Conditions

Infrastructure Services Terms and Conditions Black Line IT has three Monthly Service Agreements options to meet the IT needs of…

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Insurance

Our range of IT services for insurance companies in and around Chicago is backed by more than 20 years of…

Product
IS Decisions FileAudit

IS Decisions FileAudit is a powerful software solution that helps businesses track and audit access to their files and servers.…

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IT Assessments

If you believe your company is too small to be the victim of cybercrime, you’re wrong. Hackers don’t care how…

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IT Documentation Services in Illinois

IT Documentation & Procedures Services How can you build best practices? IT documentation is daunting, not easy and a bit…

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IT Improvement Projects

IT Improvement Project Services You might have a great IT team in place, who are a perfect fit for day-to-day…

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IT Management & Consulting

You need IT to get things done; and not worry about the underlying structure. That’s our job. Our team of…

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IT Management & Consulting

We know your technology is an important tool—it’s not only critical to your business operations, but to your entire team.…

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IT Support

IT Support Services We understand that every company has unique needs; Black Line IT will match your technology needs with…

Product
Kaseya | Darkweb ID

Kaseya Darkweb ID is a security solution that monitors the darkweb for potential threats to an organization, such as the…

Product
Kaseya | RocketCyber SOC

Kaseya RocketCyber SOC (Security Operations Center) is a security solution that provides businesses with a team of security experts who…

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Law Firm IT Services

Law Firm IT Services and Support by Black Line IT Our comprehensive approach to IT support for law firms means…

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Locations

Product
MalwareBytes

Malwarebytes is an anti-malware software that is designed to detect and remove malware, such as viruses, spyware, and Trojans, from…

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Manufacturing IT Services

From automation to connected devices to AI-assisted preventive maintenance, technology touches practically every aspect of the manufacturing industry. However, a…

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Meet Black Line IT

A history of looking at IT differently Today, Black Line IT is an IT management company delivering customized solutions that…

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Meet Our Clients

Our clients are big enough to need support, but not so big that they’ve lost sight of who they are,…

Product
Microsoft 365

Microsoft 365 is a subscription-based service that provides users with access to a range of productivity tools, including Office apps…

Product
Microsoft Exchange

Microsoft Exchange is a business email and calendar software that allows organizations to manage email, schedule meetings, and organize tasks.…

Product
Microsoft Office

Microsoft Office is a comprehensive suite of productivity software that includes applications such as Word, Excel, PowerPoint, and Outlook. It…

Product
Microsoft RDS (Replace all these fields with Citrix)

Microsoft Remote Desktop Services (RDS) is a software platform that allows businesses to deliver remote access to applications and desktops…

Product
Microsoft SQL Server

Microsoft SQL Server is a relational database management system (RDBMS) that is used to store and manage data used by…

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Mobile App Development

Mobile App Development Services We look at IT differently. With a focus on people over profitability and knowledge sharing over…

Technical Resource
Mobile App Development

In a relatively new industry, Black Line has over 30 years experience designing, building and supporting custom business software solutions.…

Technical Resource
Mobile App Maintenance

Maintenance is often an ignored and under-prioritized aspect of the software development lifecycle. Most Engineers view maintenance work as tedious…

Product
MS Project

Microsoft Project is a project management software that allows users to plan, schedule, and manage projects. It is primarily used…

Product
MS Visio

Microsoft Visio is a diagramming and vector graphics application that allows users to create professional-looking diagrams, charts, and other visual…

Product
MyGlue Document and credential management

MyGlue is a document and credential management platform designed to help businesses keep track of important documents and login credentials…

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Naperville

No matter what type of business you have, you need information technology to keep up with the pace of the…

Product
NAS – Network Attached Storage

Network Attached Storage (NAS) is a type of data storage device that can be connected to a network and accessed…

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Network SLA Priority Matrix

Technical Resource
Network Support

Black Line recognizes that networking technologies require the same amount of attention, training and urgency than any other IT infrastructure…

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Our Approach

Take your tech off your to-do list, and put it on your win list. Turn to a company that doesn’t…

Procedure
Outsourced IT

Outsourced IT “A company should only engage in front door activities, with back door activities handed over to those companies…

Procedure
Outsourced Software Development

Outsourced Software Development Outsourced Software Development with Black Line enables your business to create software systems tailored to how you do…

Product
Penetration Testing & Vulnerability Scan

This product is full-scale automated penetration testing platform that incorporates the latest knowledge, methodologies, techniques, and commonly used tools of…

Technical Resource
Phone System Support

Black Line is an IT Infrastructure company and Phone system technology aligns perfectly with our skillset. Most companies that provide…

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Preventative Maintenance

Preventative IT Maintenance Services Black Line gives peace of mind with the upkeep of your organization’s networking components, exceeding industry…

Technical Resource
Procurement and Asset Management

Accurately and comprehensively managing IT purchase information is central to our IT Management processes, so IT Assets are always accurate…

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Product Information

Procedure
Project Management

Project Management Developed over 20 years of successful IT projects, Black Line has developed its own Project Management process to…

Technical Resource
Project Management

The Black Line team fully understands the impact any IT project can have on an organization and is intentional about…

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Real Estate IT Solutions

Helping people find their dream homes or ideal business locations requires being plugged in and connected to everything that’s going…

Product
Ring Central-VOIP

RingCentral is a cloud-based VoIP (Voice over Internet Protocol) phone system that provides businesses with a range of communication tools,…

Product
SAN – Storage Area Network

Storage Area Network (SAN) is a specialized, high-speed network that provides block-level access to data storage. SANs are primarily used…

Product
Security Awareness Training & Phishing Testing (BullphishID)

BullphishID is Black Line’s Security Awareness Training and phishing testing platform. It is an online learning management system which deploys…

Technical Resource
Security Essentials Training

If competitors are even providing this service, Black Line provides an automated, low impact to the end-user and is highly…

Technical Resource
Security Support

Supporting security products requires active review, evaluation and vetting of products. In addition, training Engineers the best practices for supporting…

Technical Resource
Server Support

Black Line recognizes that server technologies have a greater potential impact to business operations than other technologies. As such, Black…

Technical Resource
Software Assessment

Black Line has an established inventory of best practices organized in a thorough way to leave no stone unturned. If…

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Software Assessments

Software Assessment Services Not all software ideas make it to the full development and they shouldn’t. This stage of development…

Procedure
Software Capabilities

Software Capabilities: Software Development & Related Services APPS Custom development Web, Windows Mobile App iOS, Android Integration WCF Services, REST/SOAP, Direct…

Procedure
Software Demo

Welcome to Our Software Demo! Click around below to explore some of our capabilities, or click on the button to…

Technical Resource
Software Design

Black Line balances the need for a detailed specification with the reality that not all business logic can be captured…

Procedure
Software Development Agreement

Software Development Agreement This Software Development Agreement (“Agreement”) is entered into between Black Line Consulting hereafter referred to as “BLC”…

Procedure
Software Development Expectations

Software Development Expectations Custom Software Development has unique scoping, project management and communication challenges. Below are some expectations to consider…

Procedure
Software Development Process

Software Development Process Developed over 20 years of successful IT projects, Black Line has developed its own process to ensure…

Technical Resource
Software Development Toolsets & Services

Black Line is forward thinking and proactive management is part of our culture and central to our best practices. Most…

Procedure
Software Documentation

Software Documentation Software Documentation means Black Line comprehensively documents the details of each system it creates.  It is an industry fact…

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Software Maintenance

Software Maintenance Services Black Line IT provides high-level upkeep monitoring and maintenance to your internal and 3rd party systems to…

Procedure
Software Maintenance

Software Maintenance Software Maintenance means the various toolsets and technologies necessary for software development are continually adjusted, patched and upgraded.  BLC incorporates…

Technical Resource
Software Maintenance

Maintenance is often an ignored and under-prioritized aspect of the software development lifecycle. Most Engineers view maintenance work as tedious…

Procedure
Software Mobile App Maintenance

Black Line Mobile App Maintenance Program Why Mobile App Maintenance is important: There are three primary components when it comes…

Procedure
Software Proactive Services

Software Proactive Services Software Proactive Services will ensure your IT systems are available when you need them.  Black Line monitors…

Technical Resource
Software Proactive Services

Just like other Black Line proactive services, there must be operational disciplines in place to ensure regular proactive tasks are…

Procedure
Software Services Terms and Conditions

Software Services Terms and Conditions Black Line IT has three Monthly Service Agreements options to meet the IT needs of…

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Software SLA Priority Matrix

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Software Support

Software Support Services Needing software support can look like a lot of things, like using out-of-date software systems to experiencing…

Procedure
Software Support

Software Support With over 20 years of experience, Black Line’s Software Support Services are the perfect fit once your custom software…

Technical Resource
Software Support

Most software development companies de-prioritize support activities and oftentimes the Engineers that developed the systems are called upon to also…

Technical Resource
Software System Documentation

Engineers like to just get to work when developing software, Black Line understands the value of first thoroughly understanding a…

Procedure
Software Warranty & Defect Policy

Software Warranty & Defect Policy Black Line recognizes that software developers are human and in spite of significant quality controls…

Technical Resource
Solution Design

Solutions truly aligned with a business objective, many IT Providers implement what they know and what costs the most, not…

Product
Sonicwall

SonicWall is a network security solution that provides protection against a wide range of cyber threats, including malware, ransomware, and…

Technical Resource
Storage Device Support

Black Line utilizes advanced monitoring and trending solutions to anticipate disk space needs now and the future. Combined with other…

Product
Synology | C2 Cloud Backup

Synology C2 Cloud Backup is a cloud-based data backup solution that allows users to easily and securely backup their data…

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System & Data Integration

Data & System Integration Services Communication between software systems (in an automated fashion), improves efficiency, reduces organizational friction, and increases…

Technical Resource
System Check

We actually do it Document & prove we are doing it On account summary reports Segregate engineering staff to do…

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Technical Consulting & Recommendations

Technical Consulting Services From A Local Collaborator Organizations do not always need a full-time CIO or CTO, but do understand…

Technical Resource
Technology and Business Process Recommendations

The Black Line makes recommendations that actually impact the business and add value beyond the technology itself. Most of our…

Product
Veeam Backup

Veeam Backup is a comprehensive software solution for backing up and protecting data in virtual, physical, and cloud environments. With…

Product
VMware Horizon

VMware Horizon is a virtual desktop infrastructure (VDI) and application delivery solution that enables users to access their desktop and…

Product
VMware Host

A VMware host is a physical computer that runs VMware vSphere software, allowing it to host multiple virtual machines. This…

Product
VMware-Virtual Server

A VMware virtual server is a software-based server that allows multiple operating systems to run on a single physical host.…

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Web App Development

Web Application Development Services Our approach is to develop a robust Web App Software built on: full scale system framework,…

Technical Resource
Web App Development

In a relatively new industry, Black Line has over 30 years experience designing, building and supporting custom business software solutions.…

Procedure
Web Application Development

Web Application Development A Web Application helps get data into the hands of those in your business that need it.  All you…

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Website Development

Website Development Black Line IT combines website best practices and goal-oriented strategy. A robust technological environment that gives freedom to…

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Website Support & Analytics

Website Support Services Keep your peace of mind as Black Line IT ensures your website frontend and backend runs smooth…

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Who We Serve

It’s not just about finding the best IT solutions, it’s about ensuring those solutions make your job easier, help your…

Product
Win AD

Active Directory (AD) is a directory service that is included with the Windows Server operating system and provides centralized management…

Product
Win DHCP

Windows DHCP (Dynamic Host Configuration Protocol) is a service included with the Windows Server operating system that provides automatic IP…

Product
Win DNS

Windows DNS (Domain Name System) is a service included with the Windows Server operating system that provides the ability to…

Product
Win File Service

Windows File Service, also known as SMB (Server Message Block) service, is a file sharing service that allows users to…

Product
Win Print Service

Windows Print Service is a feature included with the Windows Server operating system that enables users to share printers over…

Product
Win Srv 2008 R2

Windows Server 2008 R2 is a server operating system developed by Microsoft. It is a powerful and reliable platform for…

Product
Win Srv 2012

Windows Server 2012 is a server operating system developed by Microsoft. It is a powerful and reliable platform for running…

Product
Win Srv 2012 R2

Windows Server 2012 R2 is a server operating system developed by Microsoft. It is a powerful and reliable platform for…

Product
Win Srv 2016

Windows Server 2016 is a server operating system developed by Microsoft. It is a powerful and reliable platform for running…

Product
Win Srv 2019

Windows Server 2019 is a server operating system developed by Microsoft. It is a powerful and reliable platform for running…

Product
Win Srv 2022

Product
WordPress Hosting

WordPress hosting is a service for hosting one of the most common website development platforms used today. Black Line’s WordPress…

Procedure
WordPress Hosting, Maintenance & Support

WordPress Hosting, Maintenance & Support Your  business operations are complex enough without adding WordPress maintenance and hosting resources to your…

Contact Support

  • Black Line IT Support

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       itsupport@blacklineit.com

       630.388.1700

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  • Reach out to us

    We look forward to answering your questions. We are always available to provide any support you need.
    Let’s talk.