Preventative Maintenance

Keep your network up and running.

Be confident your IT infrastructure has the ability to keep your business running smooth with Black Line’s preventative maintenance services, covering the key facets of your organization including:

  • Network
    • Routers/Switches
    • Internet/Telecommunications/Redundancy
    • Firewalls and Security Devices
    • Wireless Network
  • Security
  • Data, backups, and disaster recovery
  • Hardware/Firmware/Software
  • Workstations/Laptops: End user computing equipment maintenance
  • Mobile Devices: End user personal communication devices, tablets and phones
  • Peripherals: Printers, scanners, and other multi-function devices

Preventative Maintenance Services

Black Line is here to give you peace of mind with the upkeep of your organization’s networking components following both industry and Black Line best practices.

Back-Up Check

Black Line is here to give you peace of mind with various backup and disaster recovery plans customized to the needs of your business, so you can ensure your data is backed up accessible in case of emergency. Whether someone accidentally deletes a sensitive document, you are a victim of a cyber attack, or an unexpected disaster strikes, our regular back up checks verify that your risk of data loss is reduced, and that the proper recovery solutions are in place.

Back Up Verification

Running consistent backups of your organization’s data is only one piece of the “retention” puzzle; just because a backup was run doesn’t mean it was done correctly. At Black Line, once a backup is complete, we review the process to verify it was successful, and will perform occasional test restores of backed up data to verify file integrity.

System Check

How often are your servers, network, and other business-critical systems (including hardware) being proactively checked in case of a problem? Black Line’s engineers will run manual, monthly checks on these systems to evaluate their general health and identify any deficiencies before they become an issue.

Alert System Check

Monitoring systems are only useful if they are actually being reviewed and acted on when alerts go off. Are your alert systems being checked daily by your current IT support? Every day, Black Line’s team of dedicated proactive engineers check our client’s monitoring platforms to ensure their technologies are operating as designed and intended. This process ensures that alerts are being reviewed and addressed before they impact your business.

Infrastructure Maintenace

An organization’s IT infrastructure is it’s foundation, which is why performing regular infrastructure maintenance is critical to keeping your business up and running. Whether it’s conducting performance reviews, verifications of security patches, updates, or investigating errors or warnings, we are here to ensure any gaps are proactively identified and taken care of to keep that foundation solid, and your business uninterrupted.

Preventative Maintenance Insights

Resources and information to help you get ahead.

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Are you ready to experience IT differently?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.