Proper documentation is essential for optimizing your IT

Building best practices means we have an IT documentation process that is written, reliable, repeatable and accessible.

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IT Documentation & Procedures Services

How can you build best practices?

IT documentation is daunting, not easy and a bit boring. But it is essential for every organization of any size and growth stage. It can help you:

Scale- by building in repeatable actions

Build Accountability- Until a procedure is full documented, how can an employee, client, or management know where an action falls through the cracks

Have Sanity- With procedures well documented taking a few days off still keeps everyone on the same page and unified

Keep High standards- Every day can’t be a perfect day, but documentation makes it that way keeping standards in place

Client Policy &Procedures

Do you currently have thorough documentation of all your IT processes and procedures? Working with us to provide IT documentation services in Illinois means you’ll be provided with the proper documentation of policies and best practices so your organization is prepared and running by industry standards. With us as your IT management company, you’ll never have to scramble to find the right information, configurations, or credentials, again. All while your documentation is digitized, accessible and secure.

Technical Documentation

An organization’s technical environment is unique, complex and can change often. Without thorough technical documentation, it is very difficult to control support quality and compliance with best practices. Working with Black Line means this information is regularly captured to reduce your risk of having “one tech who knows it all”, resulting in more reliability, quicker response and resolution times when it comes to preventative IT maintenance, and providing assurance that your information is accurate as your environment updates and grows.

Technology Standardization

Standardization of technology is an important factor to reduce costs and improve efficiencies within an organization. Having less variation reduces your technological complexity which, in turn, simplifies the process to install, configure, maintain, and upgrade your IT environment. We will document and abide by these standards so they are consistent, updated, and organized.

Productivity Training

How important are the productivity tools and line-of-business applications your team uses? Is your team utilizing them to the best of their abilities? We’ve found that these systems often have a steep learning curve, features that are underutilized, or simply are not used properly for the intended purpose. That is why formal and organized training is the way business leaders can address these shortcomings by equipping their employees with the knowledge necessary to be successful and drive value to the organization. Black Line can provide productivity and application training so your team can be “power users” of the tools that help them get the job done.

Application Training

How important are the productivity tools and line-of-business applications your team uses? Is your team utilizing them to the best of their abilities? We’ve found that these systems often have a steep learning curve, features that are underutilized, or simply are not used properly for the intended purpose. That is why formal and organized training is the way business leaders can address these shortcomings by equipping their employees with the knowledge necessary to be successful and drive value to the organization. Black Line can provide productivity and application training so your team can be “power users” of the tools that help them get the job done.

IT Documentation Software System Documentation

Black Line will comprehensively document the details of each system we create. This documentation captures your business logic to enable fluidity in Black Line’s future development or support efforts, and provides you the available resources to reference related to your software system.

Documentation & Procedures Insights

Resources and information to help you get ahead.

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Our Documentation and Procedure best practices help:

Support friction because technology implementations were not properly documented

Single source risk, critical information being stuck in the intellect of Engineer

Inconsistent response and customer service

Impacted productivity because standards are not followed

Client security risks because security protocols were not followed

Undocumented processes for training new hires