Software Support

Building your business for the future,
One app at a time.

Is your organization:

  • Experiencing workflow issues
  • Using spreadsheets to manage important information
  • Using out of date software systems
  • Experiencing frequent data inaccuracy
  • using processes that require double entry

But do you want to experience:

  • Streamlined data integration and workflows
  • Reduced hassle and time savings with your software
  • Reduced Cost
  • Intuitive yet reliable software systems and applications

Software Support Services

Whether you’re looking to digitally transform your business or just looking to fix a specific problem with your current software, we can help improve your application’s performance through:

Issue Investigation

Prior to jumping into “resolution mode”, a thorough investigation is necessary. Black Line’s dedicated Software Support Engineers will balance the need for speed with taking the time to understand the characteristics of the issue, what the potential causes are, and if there is data or other systems impacted before taking action. Our goal is to identify the root cause and determine the possible impact to ongoing operations.

Issue Resolution 

Once an issue is understood during the investigation process, our team will execute on a resolution plan. Because software systems can highly integrated and complex, solutions can range from very simple to highly involved. Regardless of the issue’s intricacies, our team will communicate with you in a transparently and timely fashion so you understand what is wrong, what to expect, and what action is taken to resolve.

Bug Fixes, Updates

Whether a system defect (aka a “bug”) pops up or you are ready to explore updates to your software, our team will be here to provide the necessary remediation and enhancements, so your application always fits your evolving business needs.

Software Support Insights

Resources and information to help you get ahead.

Let’s Talk >

Are you ready to experience IT differently?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.