IT Support

Support your tech,
support your team.

Do you want:

  • Reduced hassle
  • Increased user productivity
  • Increased technical stability
  • Responsive and reliable support

IT Support Services

The largest quantity of IT issues that come about and disrupt workflow are related to the day-to-day technologies used by your people. Black Line’s IT Support services below will assure you receive quick and effective support to keep that disruption from happening.

End User Support


Black Line’s end-user support services are provided when technology issues present themselves during day-to-day tasks. Your business needs qualified professionals to be the first in line when technical problems arise to help your people to stay productive and your business up and running. Requiring both technical and interpersonal skills, our end-user support engineers play a fundamental role in your IT experience.

Server Support


Servers are the lifeline of any business. They are where and how your data is stored, accessed, and moved. Servers (and their operating systems) control, or manage, the numerous systems necessary to fuel the modern organization. Ensuring these technologies are properly supported is critical to having the necessary data available to serve your organization’s needs.

Network Support


A network consists of all the digital aspects that your organization uses to process, store, and share information, as well as provide services and perform work. Having proper network support ensures that all infrastructure systems can send and receive data both inside and outside your organization.

Storage Device Support


Whether your data is stored on-premises, virtually, or in the cloud you need a team capable of supporting your storage technology to ensure its viability and reliability. Whither its optimizing your storage to keep pace with growth, avoid failure or protect it from unforeseen problems, you can expect to have the data you need, when you need it most. Always.

Virtualization Support


Just as critical maintaining physical infrastructure, virtual systems (workstations or servers) require regular monitoring and maintenance to ensure stability, responsiveness, and reduce risks. As part of our Server Support solutions, Black Line engineers are trained on supporting and maintaining your organization’s virtual systems. If your environment is not virtualized, Black Line will help evaluate whether doing so would be beneficial, as it may lead to cost savings and added efficiencies.

Cloud Support


Although cloud-based systems have a natural level of automation, they still require regular monitoring and verification to ensure stability, responsiveness, and reduce risks. As part of our Server Support solutions, Black Line engineers are trained on supporting and maintaining your organizations cloud systems. If your environment is not cloud-based, Black Line will help evaluate whether migrating to a cloud solution would benefit your environment, as it may lead to cost savings and added efficiencies.

Cloud Solution Hosting


With the vast number of cloud solutions available for Infrastructure, Software and Digital Marketing systems & services, it’s Black Line’s job to help evaluate your businesses’ needs and align a solution appropriately. Upon architecting your cloud solution, we will provide ongoing cloud management and support geared towards reducing your risk of data loss, and bringing your organization stability, redundancy, and ensuring high performance levels.

IT Support Insights

Resources and information to help you get ahead.

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Are you ready to experience IT differently?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.