Technical Resources

Account Management

Regular Client engagement, technology review, account review, Account Management Services,

  • Dedicated Senior Engineer
  • Technical Alignment Manager (TAM)
  • Monthly “Account Summary Report” (ASR)
  • Technology recommendations
  • Basic Solution research
  • Best practice recommendations
  • Project management
  • Technology planning and budgeting
  • Support analysis

IT Planning

Taking a deliberate approach to managing your Information Technology. Black Line’s IT Planning services means there are no surprises.

  • Technologies selection: Work with your team to determine what are the most appropriate technologies to solve your business problem. Black Line will help you identify the true business case, document the pros/cons and help you find the right solution.
  • Technology analysis and recommendations: Regular analysis of all aspects of IT usage, hardware, software, business processes and associated effectiveness. Black Line provides recommendations for performance, quality, capacity and scalability of existing technologies.
  • Standardization: Identify and recommend technology standardization to reduce costs and improve efficiencies.
  • General Advice: Sometime you just need to bounce an idea, a strategy or some other business problem off an IT professional. Black Line consultants do this all the time, we can help.
Service Group
    Technical Value Propositions
    • Architecture
    Black Line Value Propositions
    • Architecture-Design
    • Commitment
    • Cultural Fit
    • Ethical
    • Expertise
    • Flexible-Creative
    • Relationship
    • Strategic

    Why does this matter for your business?

    Black Line’s regular engagement with Client Leaders strengthens the relationship, addresses issues before they become problems, provides opportunity to discuss technology needs and overall ensure Black Line is meeting the Client’s service expectations.

    The Technical Alignment Manager (TAM) role combined with your Virtual CIO (VCIO) regularly:

    • Assesses your IT environment
    • Reduces reactive issues
    • Proactively identifies IT risks
    • Understands where your company needs to be with IT not just where it is
    • Creates predictability around IT spending

    What value does this add to your business?

    • Expertise
    • Architecture
    • Design
    • Quality
    • Transparency
    • Commitment

    What common problems does this solve for your business?

    • The Client’s “I dont know what I dont know” syndrome, identify solutions needed but not asked for
    • Gaps in service delivery
    • Strategic planning of IT
    • Confidence issues with technologies
    • Lack of communication, transparency, in IT solutions or service

    Why do you need a solution?

    Organizational Leaders are often without strong IT counsel, alignment and often lack transparency to the IT function. Black Line’s Account Management model provides a dedicated person to the Client to develop a mutual understanding of why, what and how technology is implemented in an organization. The “Personal Touch” needed from a service provider, to increase the alignment of the technology to the specific needs of the Client

    What can you and your business expect from this service?

    Business Leaders can expect:
    • Single point of contact, simplicity in working with Black Line, and a person who can take action on behalf of the Client. Regular communication, someone who understands them, organized and an executer of solutions.
    End Users can expect:
    • Usually the end-user doesnt interact with the Account Manager at this level. In general, they can expect the Account Manager to analyze the issues they are having and make recommendations to address them

    How does Black Line do it better?

    Most MSPs have Engineers that focus on the technical aspects of solutions and lose sight of the Client as a human that just needs solutions to business problems. Black Line’s Account Manager has technical know-how and business acumen skills to strike the balance between technology, cost, and the value to an organization.

    More Questions or Want to Talk?

    Let’s get started by understanding your business’s needs.

    We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.

    Let’s Talk >

    Content That Can Make You Think Differently

    We don’t just look at IT differently, we think about it differently. We see the small details, and also the big picture. We see ideas before they come to life.

    Look at some of our always-updating posts and articles, and you just might start thinking differently about your IT.