Regular Client engagement, technology review, account review, Account Management Services,
IT Planning
Taking a deliberate approach to managing your Information Technology. Black Line’s IT Planning services means there are no surprises.
Black Line’s regular engagement with Client Leaders strengthens the relationship, addresses issues before they become problems, provides opportunity to discuss technology needs and overall ensure Black Line is meeting the Client’s service expectations.
The Technical Alignment Manager (TAM) role combined with your Virtual CIO (VCIO) regularly:
Organizational Leaders are often without strong IT counsel, alignment and often lack transparency to the IT function. Black Line’s Account Management model provides a dedicated person to the Client to develop a mutual understanding of why, what and how technology is implemented in an organization. The “Personal Touch” needed from a service provider, to increase the alignment of the technology to the specific needs of the Client
Most MSPs have Engineers that focus on the technical aspects of solutions and lose sight of the Client as a human that just needs solutions to business problems. Black Line’s Account Manager has technical know-how and business acumen skills to strike the balance between technology, cost, and the value to an organization.
More Questions or Want to Talk? Let’s get started by understanding your business’s needs. We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions. Let’s Talk >
We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.
Let’s Talk >
We don’t just look at IT differently, we think about it differently. We see the small details, and also the big picture. We see ideas before they come to life.
Look at some of our always-updating posts and articles, and you just might start thinking differently about your IT.
Internet safety has become one of the most important topics in the business world recently. Companies are being targeted by ransomware and complex schemes that cost them thousands if not millions of dollars, and these criminals are only getting smarter.
You may have heard of email phishing, but whale phishing takes this crime to a new level - it’s about using technology to catch the big one! Whale phishing is an email scheme where the perpetrator pretends to be someone you trust – and often someone in authority, like your CEO.
Cyberattacks are on the rise and continue to make the news. But what do these attacks mean for small and medium-sized businesses (SMBs)?