Technical Resources

System Check

  • 30 point (multi-point) critical IT infrastructure components
    • Server
      • Server component health
      • Server Log review
      • Server storage health
      • Security check (Patch status, ensuring device OS’s up to date
    • Site Check
      • AV coverage across organization
      • Security coverage for all known devices
      • Verification of devices in use
      • Last reboot of device
  • Conducted Monthly
  • Done by engineer, not automated
    • Eyes on
    • Reviewing specific components
    • Documenting state of components
  • All results and status Documented by Engineer
  • Log review
  • Hardware/software version check, evaluations
  • Other best practices (get technical w/ team)
Service Group
  • Infrastructure Proactive
Technical Value Propositions
  • Capacity
  • Configuration
  • Performance
Black Line Value Propositions
  • Access
  • Organizational Stability
  • Relationship
  • Risk Reduction
  • Strategic
  • Technical Stability

Why does this matter for your business?

  • Consistent eyes on Client systems, different engineering teams doing checks vs. support
  • IT infrastructure technologies rapidly change & require regular review
  • Highly interrelated & interdependent
    • Lapse in management of one can affect others/entire system
    • Hardware & software can fail and affect each other
  • Even if tech in not modified
    • They can become unstable, fail or predict failure
    • Systems can become unstable by themselves
  • Critical to have expertise of engineer review
  • Hardware has moving parts and needs performance review as well

What value does this add to your business?

  • Performance
  • Availability
  • Configurability
  • Capacity
  • Risk reduction
  • Stability

What common problems does this solve for your business?

  • Unexpected system failure
  • Identifies technologies (hardware & software):
    • Trending towards failure
    • Lack of scalability moving forward
    • Insecure
    • Heading towards end of warrenty, upgrade, manufacturer support
    • Misconfigured
    • Not following best practice
    • Performance issues within IT system
    • Data/system capacity issues

Why do you need a solution?

  • We have different engineering teams doing checks vs. support
  • Quality control methodology
    • Support team needs to focus on support
    • Check & review needs to focus on check & review
    • Important for team/individual to focus on what they do best
  • Allows teams to focus on defined roles
  • Clearer focus = better service for BL & Client

What can you and your business expect from this service?

Business Leaders can expect:
  • System/ IT infrastructure available w/:
    • Highest level of effectiveness
  • Made aware of deficiencies BEFORE they become a problem
  • Provided ample time to correct IT-related issues
  • Gain confidence that BL is doing what we say we are doing
End Users can expect:
  • Expect everything to work how it should
    • Available when needed
    • Perform as expected to get their job done

How does Black Line do it better?

  • We actually do it
    • Document & prove we are doing it
    • On account summary reports
  • Segregate engineering staff to do this proactively
  • Done by engineer, not automated
    • Service done w/ business unique needs & technology in mind
    • Unique & tailored for client
    • Match technology w/ business needs

More Questions or Want to Talk?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.

Let’s Talk >

Content That Can Make You Think Differently

We don’t just look at IT differently, we think about it differently. We see the small details, and also the big picture. We see ideas before they come to life.

Look at some of our always-updating posts and articles, and you just might start thinking differently about your IT.