Upgrading, updating, patching, and adjusting the various toolsets and technologies foundational to the software systems developed by Black Line.
Maintenance is completed at least two times per year, or more if required by the manufacturer, to ensure custom applications are kept at the highest version levels and supported by the manufacturers of the technologies a custom system are built.
Below are the various components covered by the Black Line Software Maintenance program:
Software systems and their underlying technologies become outdated very rapidly and keeping up with maintenance ensures critical business systems operate at a very high level of effectiveness. The Black Line Software Development team is much more effective when they are working with technologies kept at reasonable version levels. This allows Engineers to be trained and maintain training in the most current technologies and reduces the risk of outdated systems needing support. The more technically relevant each component is kept the larger the pool of engineers there are available to support. Black Line engineers are most effective (cost and time) when the variations of technologies is kept to a minimum. The more variations in technologies to support the more training is needed, our talent pool shrinks and there is significantly more technical debt to carry
Unplanned downtime, features that no longer work with newer technologies, browsers that are no longer supported, security gaps creating serious organizational risk, systems not in compliance with regulatory rules, Regular business interruption, data corruption, performance issues
Client’s need confidence their investment in technology is accomplishing the goals as intended. Conducting regular maintenance translates into systems protected from security threats, available when needed, scalable to meet growing needs, stabile, and addresses compliance requirements. Conducting regular maintenance dramatically improves the likelihood of a system is serving the business at the highest level of value.
Maintenance is often an ignored and under-prioritized aspect of the software development lifecycle. Most Engineers view maintenance work as tedious and not matching their skills or advancement. Black Line Engineers see the effort as critical to serving the needs of the organizations we serve. Performing maintenance means being proactive and preventing unplanned downtime or negative impact to the business people relying on it for their work
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We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.
Let’s Talk >
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