Technical Resources

Security Support

Support for Infrastructure Security technologies (Anti-virus, malware, anti-ransomware, Anti-SPAM, Anti-Phishing, MFA, Firewalls, SSL, encryption, credential management, forensics).

Service Group
  • Infrastructure Support
Technical Value Propositions
  • Accessibility
  • Security
Black Line Value Propositions
  • Access
  • Architecture-Design
  • Availability
  • Risk Reduction
  • Strategic
  • Technical Stability

Why does this matter for your business?

Cyber Security threat vectors rapidly change, increase in sophistication, and high risk of damage requiring a well trained and focused support team be ready. When security issues occur having a response team that is qualified and experienced is critical to mitigate the risk and address appropriately.

What value does this add to your business?

  • Risk Reduction
  • Security
  • Data Protection
  • Availability
  • Stability
  • Business Continuity

What common problems does this solve for your business?

  • Virus infections
  • Phishing attacks and remediation
  • Setting up, troubleshooting VPN solutions
  • Setting up, configuration of credential management systems
  • Adjusting firewall rules to match corporate needs
  • Remediating from Ransomware attacks
  • Adjusting access to network files
  • Providing access to IT network
  • Adding/Terminating users
  • Adding/Removing business system access

Why do you need a solution?

Business leaders are challenged to focus on their business and also keep track of security threats. They need IT Professionals that are aware and up-to-speed on security products, best practices and address security issues quickly.

What can you and your business expect from this service?

Business Leaders can expect:
  • They can expect Engineers that are trained in the security products they use so support is addressed rapidly and with the appropriate level of attention based on the security issue. They can expect when changes in security products occur, or best practices adjust, their experts at BL will be ready to help their company
End Users can expect:
  • Professional, knowledgeable and proactive support for security products and systems They can expect to get a thoughtful and accurate answer to support requests, confidence it will be handled appropriately, and addressed with the urgency to match the end-user needs

How does Black Line do it better?

Supporting security products requires active review, evaluation and vetting of products. In addition, training Engineers the best practices for supporting these technologies. This is often not the case with our competitors, advanced knowledge of security solutions produces continual improvement. BL’s competition often lacks the knowledge and is evident through systems that are full of security holes and vulnerabilities

More Questions or Want to Talk?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.

Let’s Talk >

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