Technical Resources

End-user Training

Leveraging Black Line’s Learning Management System (LMS), focused on productivity tools, line-of-business applications and organizational policy and procedures. The LMS has a rich selection of topics, includes testing for measuring comprehension, progress management by student and reporting for compliance and accountability.

Service Group
  • Training
Technical Value Propositions
  • Productivity
Black Line Value Propositions
  • Decreased Hassles
  • Information
  • Productivity
  • Reduced Effort
  • Simplify
  • Time Savings

Why does this matter for your business?

As a consulting business, we have the responsibility to provide expert-level technical services to our customers. This process does not stop at toolset implementation, but rather carries on beyond that to teach and train our Clients on the use of those toolsets, for assurance that end-user adaptation is successful.

In the past, this responsibility has fallen on the hands of our engineers- who may not have the bandwidth, skillset, or ability to thoroughly and effectively train our Clients. By providing training programs, Engineers are free to focus on their core competencies and Black Line is still proactively helping our Clients maximize the value of their IT investments.

Clients can be taught post-implementation, evaluate progress/results and drive measurable results

What value does this add to your business?

  • Simplify
  • Reduced Effort
  • Decreased Hassles
  • Responsive
  • Component Quality
  • Product Quality
  • Design
  • Acceptable Price

What common problems does this solve for your business?

  • End-user frustration with toolsets
  • Confusion on how a tool is supposed to be used
  • Inability to apply the toolset to work product they are expected to perform
  • Frustration with tools they do not know how to use but expected to use
  • Lack of confidence to attack new problems using toolsets they already have limited knowledge
  • General employee skill gaps

Why do you need a solution?

Often Organizations invest heavily in IT Infrastructure, products and software as a way to increase the productivity of their employees, provide automated toolsets to gain efficiencies and solve business problems. These systems often have a steep learning curve, have features that are underutilized, or simply are not used properly for the intended purpose. Formal and organized training is the way business leaders can address these shortcomings by equipping their employees with the knowledge necessary to be successful and drive value to the organization

What can you and your business expect from this service?

Business Leaders can expect:
  • Organized, professionally developed curriculum, high quality training materials for highly relevant topics to add value to any organization. Client employees will develop the necessary skills to take advantage of the toolsets being provided.
End Users can expect:
  • Engaging, fun, skill appropriate, organized and valuable technology topics to enhance their work and reduce the effort necessary to get things done

How does Black Line do it better?

Impacting the lives of the employees of our Clients is a core value of Black Line of which training is a key component. Our competitors often see training as an afterthought, bothersome and just not that important to focus resources on. This oversight by our competitors leaves Client employees feeling left out of the process of automation and ill equipped to get their jobs done.

More Questions or Want to Talk?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.

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