Technical Resources

End-User Support

General IT support for end-user technologies including (but not limited to)

  • Equipment: Workstations, laptops, mobile devices, tablets, etc
  • Productivity tools: word processor, spreadsheet, email, that impact an end-user only. Productivity tools (and efforts) that affect multiple users (sharepoint, tools used by groups) should be categorized as 3rd party LOB
  • Peripherals: Printers, cameras, monitors, etc
Service Group
  • Infrastructure Support
Technical Value Propositions
  • Productivity
  • Security
  • Stability
Black Line Value Propositions
  • Decreased Hassles
  • Operational
  • Productivity
  • Responsiveness
  • Time Savings

Why does this matter for your business?

Supporting End-users and the associated technologies that are leveraged for day-to-day needs is critical to the their productivity and effectiveness.

What value does this add to your business?

Enables people in a business productive, equipped, effective and efficient by making sure their technologies are available when they need them.

  • Time Savings
  • Reduce Effort
  • Decreased Hassles
  • Information
  • Simplify
  • Availability
  • Technical Stability
  • Responsiveness

What common problems does this solve for your business?

  • Equipment: Hardware problems, monitor problems, drive failures, physical equipment issues
  • Peripherals: Printing challenges, external hard drives, mouse , keyboard issues
  • Productivity: email issues, spreadsheet or word processor systems not operating properly, website issues

Why do you need a solution?

The largest quantity of support requests are end-user related as IT technologies that benefit a business are used by people. Core to BL’s value proposition is to enable end-users with with quality and available technology

What can you and your business expect from this service?

Business Leaders can expect:
  • A business leader can expect their employees to have access to seasoned IT professionals to solve IT issues to enable them to do their jobs. Employees will be productive and reduced anxiety related to unresolved or systemic problems
End Users can expect:
  • Employees can expect to have issues addressed and resolved quickly, quality solutions, be treated respectfully, communicated regularly for status, provided follow-ups, and generally reduced interruption in getting their job done.

How does Black Line do it better?

By providing qualified Engineers that are trained and experienced, not just entry level. Treating people as people, not arrogant or condescending. Communicating issues in lay terms and generally explaining what solutions were needed and why. Black Line does not communicate in an overly technical way

More Questions or Want to Talk?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.

Let’s Talk >

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