Technical Resources

Technology and Business Process Recommendations

Regular analysis of all aspects of IT usage, hardware, software, business processes and associated effectiveness. Black Line provides recommendations for performance, quality, capacity and scalability of existing technologies.

Identify how automation and Information Technology can be useful in making improvements to your business processes. This includes productivity tools and business software systems (Line of Business apps). Establish and maintain cross‐departmental alignment with IT to ensure solutions impact business units as intended

Recommendations are collected and presented in the Account Summary Report (ASR) provided to Clients monthly, quarterly or semi-annual depending on contract level.

Service Group
    Technical Value Propositions
    • Management
    Black Line Value Propositions
    • Architecture-Design
    • Innovation
    • Performance
    • Product Quality
    • Risk Reduction
    • Scalability
    • Strategic

    Why does this matter for your business?

    Critical to Black Line’s value to our Clients is providing our counsel and expertise in the form of recommendations. Recommendations solidify our credibility with Clients by proactively addressing IT related topics to help their business. Technology is just an enabler of larger objectives set by each organization and the better Black Line understands these objectives, and provides options, the more valuable we make ourselves.

    Being proactive with recommendations tightens our relationship with our Clients so they don’t look for other providers. Defining recommendations for each Client also establishes a future revenue stream of projects, support and other technological solutions.

    What value does this add to your business?

    • Expertise
    • Commitment
    • Risk reduction
    • Architecture/design


    • Scalable
    • Flexible

    What common problems does this solve for your business?

    • Helps Business Leaders that “dont know what they dont know”
    • Aging systems that fail regularly
    • Systems that do not meet the current performance needs of an organization
    • Security failures because of lack of planning and implementation of systems
    • Lost recommendations, that now impact the organization

    Why do you need a solution?

    Clients want to focus on their business and rely on their professionals to provide guidance and make recommendations. Regular review, analysis and recommendation of possible solutions demonstrates an understanding of needs, care for their business and addressing of issues before negatively impacting the organization.

    What can you and your business expect from this service?

    Business Leaders can expect:
    • Regular (monthly, quarterly, semi-annual) report that documents current state, future recommendations, possible options, and how recommendations positively impacts their business. Shows value propositions from a business person’s perspective not just a technical one
    End Users can expect:
    • Black Line will be analyzing issues that impact the end-user and if there are solutions , they will be brought before decision makers. Black Line can be assumed to look holistically at an organization and how technology impacts all not just the few.

    How does Black Line do it better?

    The Black Line makes recommendations that actually impact the business and add value beyond the technology itself. Most of our competition focuses on the technical merits of solutions, while important, the Business Leader is interested not in what the technology does but how it improves the operation of a business. Black Line will not make a recommendation only for technical merits, there needs to be a business impacting reason as well

    More Questions or Want to Talk?

    Let’s get started by understanding your business’s needs.

    We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.

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    Content That Can Make You Think Differently

    We don’t just look at IT differently, we think about it differently. We see the small details, and also the big picture. We see ideas before they come to life.

    Look at some of our always-updating posts and articles, and you just might start thinking differently about your IT.