Software Proactive Services consists of 100+ tasks and IT related activities performed on a regular basis in support of Line of Business (LOB)systems. Black Line monitors and regularly reviews your systems to spot issues before they happen.
Findings are broken into the following categories:
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Typically, Clients fail to recognize that their business systems, and associated platforms, require proactive review and monitoring similar to other IT Infrastructure systems. Very often, issues that manifest themselves could have been resolved if regular and proactive work was performed on LOB systems. Most IT Engineers do not have the experience or training to perform these proactive services because they are database or software development skillsets. Since Black Line has these Engineers we are able to provide a comprehensive solution.
Data volume related performed problems, scheduled tasks fail to batch update data, database servers become unresponsive, data access is suddenly slow or generates errors, website stops responding, performing backups and backup verification
The skills, experience, and training necessary for support LOB applications is very specific to Software Development Engineers and Database Administrators. LOB systems require the same maintenance as IT Infrastructure systems and therefore requires the appropriate attention by trained and skilled Engineers. This level of maintenance ensures these critical systems are optimally performing, security and data is appropriately protected
Just like other Black Line proactive services, there must be operational disciplines in place to ensure regular proactive tasks are performed, thoroughly documented, and appropriate action is taken if necessary
More Questions or Want to Talk? Let’s get started by understanding your business’s needs. We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions. Let’s Talk >
We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.
Let’s Talk >
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