Create, adjust and manage Client specific IT policies and procedures to control the way in which IT resources are governed, used and supported. A series of best practices to set expectations both with the Black Line Team and Client Representatives on IT usage. Aligned & customized policies and procedures – customized for your business practices
Black Line maintains documentation defining the various infrastructure components, systems, names, versions, and Client specific configuration options. Credential data (administrative logins) documented related to each system, centralized, audited and access controlled to only Engineers supporting a Client account
Standardizing Information Technologies is important to reduce costs and improve efficiencies within an organization. The less variation with technologies an organization implements reduces the technological complexity which, in turn, simplifies the process to install, configure and maintain.
Technical knowledge is at risk if locked in the intellect of an Engineer. Without thorough documentation it is very difficult to control support quality, compliance with IT best practices, reduce the risk of Engineers leaving BL with critical knowledge. Support efficiency and consistency is obtained through written agreements (policies) on how each Client’s environment is to be managed
By having the IT function fully documented it significantly reduces organizational risk of having critical IT assets, and the rules to mange, locked in the intellect of Engineer(s). In addition, published, and agreed upon rules, provides accountability and transparency as to the operation of the critical IT function
Documentation is often the least favorite task for IT Engineers to perform. Properly documenting IT systems, processes and policies is time-consuming and de-prioritized over support and projects. Black Line invests in non-Engineer resources to prioritize documentation as a critical best practice to best server our Clients.
More Questions or Want to Talk? Let’s get started by understanding your business’s needs. We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions. Let’s Talk >
We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.
Let’s Talk >
We don’t just look at IT differently, we think about it differently. We see the small details, and also the big picture. We see ideas before they come to life.
Look at some of our always-updating posts and articles, and you just might start thinking differently about your IT.
Internet safety has become one of the most important topics in the business world recently. Companies are being targeted by ransomware and complex schemes that cost them thousands if not millions of dollars, and these criminals are only getting smarter.
You may have heard of email phishing, but whale phishing takes this crime to a new level - it’s about using technology to catch the big one! Whale phishing is an email scheme where the perpetrator pretends to be someone you trust – and often someone in authority, like your CEO.
Cyberattacks are on the rise and continue to make the news. But what do these attacks mean for small and medium-sized businesses (SMBs)?