Technical Resources

I

Server Support

Configuration, maintenance, and support of physical, virtual and cloud-based server technologies and the associated operating systems utilized on those servers.

Configuration:

Before server technologies can operate as intended, they must be properly setup and configured.  Server technologies are very flexible and can provide a variety of functions, therefore configuring them properly to meet the intended mission is critical.  For example, configuring a “File” server to meet its objective is much different than configuring a “Database” server that is used by an ERP solution.

Maintenance:

Server hardware and software requires regular attention so that is available to accomplish its mission.  Server technologies have moving parts that wear out, software technologies that requires updates and best practices that need to be reviewed regularly.

Support:

Servers, and server technologies, break even when configured and maintained properly.  These technologies are highly complex and the interaction between technologies that exists on, and in conjunction with, a server will occasionally fail.  These events should be rare but when they do, an organization needs a speedy response to remediate the situation and restore the server to its operational state.

Service Group
  • Infrastructure Support
Technical Value Propositions
  • Accessibility
  • Configuration
  • Infrastructure Business Continuity
  • Maintenance
  • Performance
  • Redundancy
  • Stability
Black Line Value Propositions
  • Access
  • Availability
  • Configurability
  • Flexible-Creative
  • Innovation
  • Performance
  • Risk Reduction
  • Strategic
  • Technical Stability

Why does this matter for your business?

Server technologies are at the center of an Organization’s Information Technology. Servers (and Server operating systems) control, or manage, the numerous systems necessary to fuel the modern organization. Ensuring these technologies are properly supported is critical to having IT available to serve the organization’s needs

What value does this add to your business?

If servers, or server related, technologies are not available the modern organization cannot function. Regardless if the server technologies are on-premise, cloud-based or virtual. As the name implies, Server technologies “serve” data, features, secure, and organize the digital assets of an organization.

  • Technical Stability
  • Responsiveness
  • Availability
  • Risk Reduction
  • Information

What common problems does this solve for your business?

Server technologies are imperfect, highly complex and still experience failures. Hardware can fail, third-party systems may fail to integrate as expected, power failures, Internet interruptions can all cause issues with server technologies.

Other issues: Services that are running on server operating systems malfunction. disk corruption, memory issues, database corruption. Even if server technologies are cloud-based or virtual the need to support these technologies is the same

Why do you need a solution?

Server technologies are similar to most other technologies, they require regular support to ensure their viability. The Black Line team needs regular access to server technologies to maintain, address issues so if a critical failure occurs the state of the technology is known.

What can you and your business expect from this service?

Business Leaders can expect:
  • Server technologies are much more complex than end-user technologies. They require more training and experience so a Client can be confident that only skilled, trained, experienced Engineer’s will be supporting and managing these critical technologies.
End Users can expect:
  • End-users usually have no direct experience with BL Team Members supporting server technologies. If maintenance, downtime or other interruptions are needed, they can expect to be communicated with concerning the business impact. When, for how long and the reason this interruption will be needed.

How does Black Line do it better?

Black Line recognizes that server technologies have a greater potential impact to business operations than other technologies. As such, Black Line properly elevates server related issues to the highest priority. In addition, only the most skilled and experienced members of our Engineering team is going to work on these systems, or be directly involved in the resolution of server related issues. In addition, the Black Line team is highly experienced in the support of cloud and virtual server solutions and the unique support challenges, training and experience related to these technologies

More Questions or Want to Talk?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.

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