Blackline Logo
Toggle navigation

System Check

Overview

  • 30 point (multi-point) critical IT infrastructure components

  • Server

  • Server component health

  • Server Log review

  • Server storage health

  • Security check (Patch status, ensuring device OS’s up to date

  • Site Check

  • AV coverage across organization

  • Security coverage for all known devices

  • Verification of devices in use

  • Last reboot of device

  • Conducted Monthly

  • Done by engineer, not automated

  • Eyes on

  • Reviewing specific components

  • Documenting state of components

    All results and status Documented by Engineer

  • Log review

  • Hardware/software version check, evaluations

  • Other best practices (get technical w/ team)

Why Does This Matter?

  • Consistent eyes on Client systems, different engineering teams doing checks vs. support

  • IT infrastructure technologies rapidly change & require regular review

  • Highly interrelated & interdependent

  • Lapse in management of one can affect others/entire system

  • Hardware & software can fail and affect each other

  • Even if tech in not modified

  • They can become unstable, fail or predict failure

  • Systems can become unstable by themselves

    Critical to have expertise of engineer review

  • Hardware has moving parts and needs performance review as well

What Value Does This Add?

  • Performance
  • Availability
  • Configurability
  • Capacity
  • Risk reduction
  • Stability

Common Problems

  • Unexpected system failure

    Identifies technologies (hardware & software):

  • Trending towards failure

  • Lack of scalability moving forward

  • Insecure

  • Heading towards end of warrenty, upgrade, manufacturer support

  • Misconfigured

  • Not following best practice

  • Performance issues within IT system

  • Data/system capacity issues

Why Is A Solution Needed?

  • We have different engineering teams doing checks vs. support

  • Quality control methodology

  • Support team needs to focus on support

  • Check & review needs to focus on check & review

  • Important for team/individual to focus on what they do best

    Allows teams to focus on defined roles

  • Clearer focus = better service for BL & Client

What To Expect

Business Leaders can expect

  • System/ IT infrastructure available w/:
  • Highest level of effectiveness
  • Made aware of deficiencies BEFORE they become a problem
  • Provided ample time to correct IT-related issues

End Users can expect

  • Everything to work how it should

    Available when needed

  • Perform as expected to get their job done

How Does Black Line Do It Better?

  • We actually do it

  • Document & prove we are doing it

  • On account summary reports

  • Segregate engineering staff to do this proactively

    Done by engineer, not automated

  • Service done w/ business unique needs & technology in mind

  • Unique & tailored for client

  • Match technology w/ business needs