Security Support
Overview
Support for Infrastructure Security technologies (Anti-virus, malware, anti-ransomware, Anti-SPAM, Anti-Phishing, MFA, Firewalls, SSL, encryption, credential management, forensics).
Why Does This Matter?
Cyber Security threat vectors rapidly change, increase in sophistication, and high risk of damage requiring a well trained and focused support team be ready. When security issues occur having a response team that is qualified and experienced is critical to mitigate the risk and address appropriately.
What Value Does This Add?
- Risk Reduction
- Security
- Data Protection
- Availability
- Stability
- Business Continuity
Common Problems
- Virus infections
- Phishing attacks and remediation
- Setting up, troubleshooting VPN solutions
- Setting up, configuration of credential management systems
- Adjusting firewall rules to match corporate needs
- Remediating from Ransomware attacks
- Adjusting access to network files
- Providing access to IT network
- Adding/Terminating users
- Adding/Removing business system access
Why Is A Solution Needed?
Business leaders are challenged to focus on their business and also keep track of security threats. They need IT Professionals that are aware and up-to-speed on security products, best practices and address security issues quickly.
What To Expect
Business Leaders can expect
- They can expect Engineers that are trained in the security products they use so support is addressed rapidly and with the appropriate level of attention based on the security issue. They can expect when changes in security products occur, or best practices adjust, their experts at BL will be ready to help their company
End Users can expect
- Professional, knowledgeable and proactive support for security products and systems They can expect to get a thoughtful and accurate answer to support requests, confidence it will be handled appropriately, and addressed with the urgency to match the end-user needs
How Does Black Line Do It Better?
Supporting security products requires active review, evaluation and vetting of products. In addition, training Engineers the best practices for supporting these technologies. This is often not the case with our competitors, advanced knowledge of security solutions produces continual improvement. BL’s competition often lacks the knowledge and is evident through systems that are full of security holes and vulnerabilities