Phone System Support

Overview

Support for Phone/Voice systems: Voice communication products and services, VOIP, PBXs, on-premise and hosted phone systems

Why Does This Matter?

Phone systems have transitioned to mostly software and infrastructure based solutions aligning well with Black Line’s skillsets. Supporting these technologies is important to the operation of most businesses

What Value Does This Add?

Having the same provider for both IT infrastructure and phone system is good for service continuity and response. Requests, support issues and on-going management is efficiently handled by one vendor

• Time savings

• Decreased hassles

• Simplify

Why Is A Solution Needed?

Modern phone systems are natively deployed and managed through the IT Infrastructure that Black Line already supports. The technologies are exactly the same and therefore fits well with Black Line Engineer’s skills and experience

What To Expect

Business Leaders can expect

• Uninterrupted phone service and support to add/remove/change of phone requests. One vendor instead of two providing efficient use of resources, lower cost and faster support

End Users can expect

• Phone related requests will be handled through the same help desk that IT related issues are opened and managed. In addition, the same friendly, caring and attention to detail they have come to expect from BL Engineers

How Does Black Line Do It Better?

Black Line is an IT Infrastructure company and Phone system technology aligns perfectly with our skillset. Most companies that provide phone systems have a pedigree in phone systems not IT Infrastructure which is vastly different skillsets and experience.