Infrastructure Maintenance

Overview

• Regular, systematic (daily/weekly/monthly/etc) review of infrs technologies for the purpose of maintaining and applying best practices. Verifying, analyzing and ensuring expected functionality.
• Checking against best practices
• Investigating errors/warnings
• Identify gaps
• Proactive remediation
• Performance review
• Testing
• Monitoring

-Proactive = Review & Analyze-Scheduled Maintenance: Proactive maintenance of networking components following industry and Black Line best practice

• Maintain, patch, update and keep current:

• Triggered by Checking efforts (system check, alert check, site check, backup check)

• Triggered by manufacturer security events or guidance

• Triggered by hardware needs (BIOS updates)

• Prioritized based on the risk associated to each technology

• Maintenance is coordinated to match the Client’s business and its need for availability

• Network

  Routers/Switches

• Internet/Telecommunications/Redundancy

• Firewalls and Security Devices

• Wireless Network

  Security

• Data

• Hardware/Firmware/Software

• Workstations/Laptops: End user computing equipment maintenance

• Mobile Devices: Maintenance of End user personal communication devices, tablets and phones

• Peripherals: Maintenance of printers, scanners, and other multi-function devices

Why Does This Matter?

• Protection of IT Environment
• Reduce risk of downtime
• Unplanned downtime
• Security/firewall
• Out-of-date = vulnerable
• Unauthorized activity
• Anticipation for upgrades / potential pitfalls
• Performance lapse prevention & anticipation

What Value Does This Add?

• Data Protection
• Stability
• Security
• Capacity / Scalability
• Performance
• Redundancy
• Business Continuity
• Configuration
• Maintenance
• Productivity
• Accessibility

Common Problems

• Unplanned downtime

• Emergency Costs

• Performance Issues

• Data Accessibility

• Remote Accessibility

• Data Loss

• Security

• Breaches

• Lack of

• Limitations to Scale

  Configurability

• Adaptable to changing business needs

• Productivity

• End User negative impact

• Hardware lapsed maintenance -> impacts employee productivity

Why Is A Solution Needed?

• Inherit value and understanding of maintenance
• Don’t need to explain car/truck/house/etc upkeep
• Longevity
• Get the most out of your tech
• Predictability
• Less interruption to business
• Cost Efficiency
• Avoiding emergency cost
• Dependability

What To Expect

Business Leaders can expect

• Made aware of technologies needing action
• What needs to be done/what will be done will not be a mystery
• Monthly communication of systems state
• Understanding of health of systems
• Expect highest level of best-practice standards
• Recommendations of improvements
• Status of recommendations & efforts
• Technologies to be as secure as possible
• Systems to be stable
• Maintenance/updates planned around business activities
• Minimize downtime and business interruptions

End Users can expect

• High level of productivity
• Up to date productivity business software
• Accessibility to corporate resources
• Hardware devices up-to-date
• Technologies will perform at optimal level
• Technologies available when needed Maintenance/updates planned around business activities
• Minimize downtime and business interruptions

How Does Black Line Do It Better?

• BL has the business process designed to ensure these services get done
• Dedicated Engineers just for maintenance
• Competition usually not structured for proactive services/ only responsive, they dont dedicate engineers just for this job
• BL is transparent (regular reports):
• In what we do
• In execution
• BL plans interruptive maintenance to avoid business downtime