Infrastructure Improvement

Overview

The Infrastructure Improvement is taking these recommendations and implementing project(s) including systems/tech and reconfiguration existing tech to establish best practice baseline

• Taking action from Assessment data
• Combo - project work & tech implementation
• Fix and bring up to best practice
• Conducting improvements under context of identified risks and needs

Why Does This Matter?

• Addresses root cause issues and avoid band-aid solutions
• Need to address primary tech and service objectives.
• Need to fix known issues before proceeding, otherwise issues will become worse and unmanageable

We are taking action to address IT & Service needs of organization - based on Assessment.

• Technical changes to enable and assist in Business operations - not just IT
• Need to provide foundation to support systems now & into the future
• Best practice now provides stability & efficiency for maintenance and improvement
• We confirm improvements have positively impacted the business

What Value Does This Add?

• Provides efficiency in the future for Black Line Support and enhancements
• Business technology now aligned with business needs and goals
• Changes identified proved as impacting the business positively
• Cost-saving areas identified
• Business need’s pitfalls identified and fixed

Common Problems

• Failing or out-dated hardware/software
• Instability
• Reoccurring problems
• Lack of scaleability
• Lack of safety/security
• Lack of efficiency
• Performance issues
• Internet, file access, etc
• Lack of technical alignment to business need

Why Is A Solution Needed?

• Regardless of service provider - rate of innovation is high and IT are naturally interdependent and change rapidly.
• This leads to rapid decay (phase/version out)
• Need to continually be at best-practice
• Otherwise large-scale adjustments will be needed
• Maintenance
• If IT tech is not maintained, it will decay rapidly and become useless
• If kept up properly, it will last longer and work great

What To Expect

Business Leaders can expect

• High level of interaction & communication & planning w/ client

• Coordination of expectations of improvements

• Planning of improvements, impacts, risks for project

• Rollback and contingency planning

• Planning around business schedule and activities

  Avoiding down time & inconvenience as much as possible

  ex: after hours/weekends

• Expect accuracy w/ any purchasing needs (by BL or client)

• outside of labor

• Expect financial and timeline accuracy

• Budget and time will be exact with fluctuations brought to client and approved first

• There can/will be instability to occur

• Modifying and updating infrastructure can cause potential workflow/business operations interruptions

• Added controls

• Added operations/etc

• Can expect to see within 30-60 days benefits to infrastructure made by BL

• Expect to see value adds as well

End Users can expect

• Training
• Business process changes
• Work flow changes

How Does Black Line Do It Better?

• We are intentional with limiting or aligning our efforts with the needs of the businessplanning- Improvements phased to align with business needs/budget/etc
• A business still needs to conduct business - black line works around that
• Expect financial and timeline accuracy
• Budget and time will be exact with fluctuations brought to client and approved first
• Hold true unless assumptions changed - these changes are brought to client and approved first
• We will scope and propose the RIGHT HARDWARE & SOFTWARE SOLUTION
• Business needs/size/budget/abilities are different and there isn’t a one-size fits all solution