1. Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Blackline (“Company,” “we,” “us,” or “our”), concerning your access to and use of the https://blacklineit.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

By accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws.

The Site is not tailored to comply with industry‑specific regulations (such as HIPAA or FISMA), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm‑Leach‑Bliley Act (GLBA). The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

2. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us. They are protected by copyright and trademark laws as well as various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non‑commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.

3. User Representations

By using the Site, you represent and warrant that: (1) you have the legal capacity and agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or non‑human means, whether through a bot, script, or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

4. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Site, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
• Use any information obtained from the Site in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Site in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Site.
• Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or that modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism, including (without limitation) clear GIFs, 1×1 pixels, web bugs, cookies, or other similar devices.
• Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
• Harass, annoy, intimidate, or threaten any of our employees or agents involved in providing any portion of the Site.
• Attempt to bypass any measures designed to prevent or restrict access to the Site, or any portion thereof.
• Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site, except as permitted by applicable law.
• Use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or launching any unauthorized script or other software.
• Use a buying agent or purchasing agent to make purchases on the Site.
• Make any unauthorized use of the Site, including collecting usernames or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

5. User Generated Contributions

The Site does not routinely offer users the ability to submit or post content; however, we may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content or materials to us or on the Site. Such content and materials may include, but are not limited to, text, video, audio, photographs, graphics, comments, suggestions, or personal information (collectively, “Contributions”).

Contributions may be viewable by other users and through third-party websites. Therefore, any Contributions you transmit may be treated in accordance with our Site Privacy Policy. When you create or make available any Contributions, you hereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, as well as accessing, downloading, or copying your Contributions, does not and will not infringe on the proprietary rights (including copyrights, patents, trademarks, trade secrets, or moral rights) of any third party.
• You are the owner of, or have the necessary licenses, rights, consents, releases, and permissions to use, and to authorize us and other users to use, your Contributions in any manner contemplated by the Site and these Terms of Use.
• Your Contributions are not false, inaccurate, or misleading.
• Your Contributions do not constitute unsolicited or unauthorized advertising, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
• Your Contributions do not contain obscene, lewd, lascivious, filthy, violent, harassing, libelous, or otherwise objectionable content (as determined by us).
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your Contributions are not used to harass or threaten any person, and are not intended to promote violence against any individual or group.
• Your Contributions do not violate any applicable law, regulation, or rule.
• Your Contributions do not infringe on the privacy or publicity rights of any third party.
• Your Contributions do not breach any law concerning child pornography or related to protecting minors.
• Your Contributions do not include offensive remarks associated with race, national origin, gender, sexual orientation, or disability.
• Your Contributions do not otherwise violate these Terms of Use or any applicable law or regulation.

Any use of the Site in violation of the above may result in termination or suspension of your access to the Site.

6. Contribution License

You agree that we may access, store, process, and use any information and personal data you provide in accordance with our Privacy Policy and your settings. By submitting any suggestions or feedback regarding the Site, you agree that we can use such feedback without compensation to you.

We do not claim any ownership over your Contributions; you retain full ownership of your Contributions and any associated intellectual property rights. However, you agree that we are not liable for any statements or representations contained in your Contributions.

7. Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information you submit regarding the Site (“Submissions”) are non‑confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and may use and disseminate such Submissions for any lawful purpose, without acknowledgment or compensation to you.

By submitting any Submissions, you waive all moral rights and represent that the Submissions are either your original work or that you have the right to submit them.

8. Third‑Party Website and Content

The Site may contain, or you may be sent via the Site, links to other websites (“Third‑Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, and other content or items originating from third parties (“Third‑Party Content”). Such links and content are not monitored or controlled by us, and we are not responsible for their accuracy, appropriateness, or completeness.

The inclusion of any Third‑Party Website or Content does not imply our endorsement, and if you choose to access or use them, you do so at your own risk. Please review the applicable terms and privacy policies of any website you visit.

9. Site Management

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who violates the law or these Terms (including reporting such users to law enforcement authorities); (3) refuse, restrict, or disable access to portions of the Site, including any content you post; (4) remove files or content that are burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and ensure the proper functioning of the Site.

10. Privacy Policy

We care about your data privacy and security. Please review our Privacy Policy. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated herein by reference. Note that the Site is hosted in the United States; if you access it from another region with different data protection laws, you consent to your data being transferred to and processed in the United States.

11. Term and Termination

These Terms of Use shall remain in full force and effect as long as you use the Site. We reserve the right, in our sole discretion and without notice or liability, to deny access to or use of the Site (including blocking certain IP addresses) for any reason, including for breaches of these Terms of Use or applicable law. If we terminate or suspend your account for any reason, you are prohibited from registering or creating a new account under any name.

12. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time and for any reason without notice. We have no obligation to update any information on the Site. We also reserve the right to modify or discontinue all or part of the Site without notice. We do not guarantee that the Site will be available at all times and will not be liable for any loss, damage, or inconvenience resulting from any downtime or discontinuance of the Site.

13. Governing Law

These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

14. Dispute Resolution

Informal Negotiations

To expedite resolution and reduce costs, both parties agree to attempt to negotiate any dispute (“Dispute”) informally for at least 30 days prior to initiating arbitration. Such informal negotiations commence upon written notice from one party to the other.

Binding Arbitration

If the parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those expressly excluded) will be exclusively resolved via binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) (and the AAA’s Supplementary Procedures for Consumer Related Disputes, where applicable). Arbitration fees and arbitrator compensation will be governed by the AAA Consumer Rules. The arbitration may be conducted in person, by phone, or online, and the arbitrator’s decision will be in writing. Except as otherwise required, the arbitration will take place in Illinois.

If a Dispute proceeds in court rather than arbitration, it shall be brought in the state and federal courts located in Illinois, and the parties consent to personal jurisdiction in such courts. The United Nations Convention on Contracts for the International Sale of Goods and UCITA are excluded from these Terms.

In no event shall any Dispute be commenced more than one (1) year after the cause of action arose. If any portion of this arbitration provision is found unlawful or unenforceable, then that portion shall be severed and the remaining provisions shall continue in full force and effect.

Restrictions: Any arbitration shall be limited to the dispute between the parties individually. No arbitration shall be joined with any other proceeding, nor may any dispute be arbitrated on a class‑action basis.

Exceptions: The following disputes are excluded from informal negotiations and binding arbitration: (a) disputes regarding the enforcement or validity of any intellectual property rights; (b) disputes related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

15. Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and update the information on the Site at any time without notice.

16. Disclaimer

THE SITE IS PROVIDED ON AN “AS‑IS” AND “AS‑AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR ACCESS TO OR USE OF ANY CONTENT OR THE SITE.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE.

17. Limitations of Liability

IN NO EVENT SHALL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, REVENUE, OR DATA) ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR LIABILITY, IF ANY, SHALL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTHS PRIOR TO THE CAUSE OF ACTION.

18. Indemnification

You agree to defend, indemnify, and hold us harmless—along with our subsidiaries, affiliates, officers, agents, partners, and employees—from and against any loss, damage, liability, claim, or demand (including reasonable attorneys’ fees and expenses) arising out of: (1) your use of the Site; (2) any breach of these Terms of Use; (3) any breach of your representations and warranties herein; (4) your violation of the rights of any third party; or (5) any harmful act directed toward any other user of the Site.

19. User Data

We will maintain certain data that you transmit to the Site for managing its performance as well as data related to your use of the Site. Although we perform routine backups, you are solely responsible for all data you submit or that relates to any activity you undertake on the Site. We shall not be liable for any loss or corruption of such data.

20. Electronic Communications, Transactions, and Signatures

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and communications provided electronically (via email or on the Site) satisfy any legal requirement that such communication be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES AND POLICIES.

21. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952‑5210 or (916) 445‑1254.

22. Miscellaneous

These Terms of Use (and any policies or operating rules posted by us on the Site) constitute the entire agreement between you and us regarding your use of the Site. Our failure to enforce any right or provision shall not operate as a waiver. We may assign our rights and obligations to third parties at any time. We shall not be liable for any loss, damage, delay, or failure to act due to any cause beyond our reasonable control. If any part of these Terms is found to be unenforceable, that part shall be severed and the remaining provisions will continue to be in full effect. No joint venture, partnership, employment, or agency relationship is created by these Terms.

You agree that these Terms will not be construed against us simply because we drafted them.

23. Contact Us

Reach out to us—we look forward to answering your questions and providing the support you need.

24. Agreement to Terms (Duplicate)

By continuing to use the Site, you are deemed to have read, understood, and agreed to these Terms of Use, including any modifications, updates, or additional terms that apply.