NETWORK SUPPORT SERVICES

When IT problems occur, Black Line Consulting knows that efficient and rapid network support is critical to keep your business operating properly.

  • Help Desk: Phone, email, on-line chat to get your support request startedHelp
  • Rapid Response Program: Gain access to qualified Engineers quickly through numerous communication channels.
  • Dedicated Engineer:  Each client has a dedicated support engineer, someone who understands your business.
  • Ticketing System: Open a ticket, automated notifications as issues are being worked on and addressed.
  • Client Portal: Clients can open their own tickets, monitor progress, read about the results and have transparency to time entries and associated billing.
  • 24/7 Monitoring: Black Line monitors thousands of systems 24/7/365 and notifies the
    Dedicated Engineer if there are any issues.
See our Network Capabilities