Documentation & Procedures

Written, reliable, and accessible.
Documentation plays a key role in the success in your IT partnership.

Our Documentation and Procedure best practices will help alleviate:

  • Support friction because technology implementations were not properly documented
  • Single source risk, critical information being stuck in the intellect of Engineer
  • Support friction because information is incorrect
  • Impacted productivity because standards are not followed
  • Client security risks because security protocols were not followed

Documentation & Procedures Services

From keeping extensive documentation around your infrastructure, to providing training, policies and procedures to your team, we do the leg work for you.

Client Policy &Procedures


Do you currently have thorough documentation of all your IT processes and procedures? Working with us means you’ll be provided with the proper documentation of policies and best practices so your organization is prepared and running by industry standards. You’ll never have to scramble to find the right information, configurations, or credentials, again. All while your documentation is digitized, accessible and secure.

Technical Documentation


An organization’s technical environment is unique, complex and can change often. Without thorough technical technical documentation, it is very difficult to control support quality and compliance with best practices. Working with Black Line means this information is regularly captured to reduce your risk of having “one tech who knows it all”, resulting in more reliability, quicker response and resolution times, and providing assurance that your information is accurate as your environment updates and grows.

Technology Standardization


Standardization of technology is an important factor to reduce costs and improve efficiencies within an organization. Having less variation reduces your technological complexity which, in turn, simplifies the process to install, configure, maintain, and upgrade your IT environment. We will document and abide by these standards so they are consistent, updated, and organized.

Productivity Training


How important are the productivity tools and line-of-business applications your team uses? Is your team utilizing them to the best of their abilities? We’ve found that these systems often have a steep learning curve, features that are underutilized, or simply are not used properly for the intended purpose. That is why formal and organized training is the way business leaders can address these shortcomings by equipping their employees with the knowledge necessary to be successful and drive value to the organization. Black Line can provide productivity and application training so your team can be “power users” of the tools that help them get the job done.

Application Training


How important are the productivity tools and line-of-business applications your team uses? Is your team utilizing them to the best of their abilities? We’ve found that these systems often have a steep learning curve, features that are underutilized, or simply are not used properly for the intended purpose. That is why formal and organized training is the way business leaders can address these shortcomings by equipping their employees with the knowledge necessary to be successful and drive value to the organization. Black Line can provide productivity and application training so your team can be “power users” of the tools that help them get the job done.

Software System Documentation


Black Line will comprehensively document the details of each system we create. This documentation captures your business logic to enable fluidity in Black Line’s future development or support efforts, and provides you the available resources to reference related to your software system.

Documentation & Procedures Insights

Resources and information to help you get ahead.

Let’s Talk >

Are you ready to experience IT differently?

Let’s get started by understanding your business’s needs.

We start with a conversation to deeply understand your wants and needs. Only by truly diving into discovery can we uncover the best solutions.