IT MANAGEMENT CAPABILITIES

HELP DESK

End-user request management  Phone, email, emergency and off-hours
Support quality management  Regular evaluation of solution quality
Resource coordination  Communication, follow-up and prioritization
Support reporting, transparency  Portal access to support notes, billing details

COUNSEL

Technology selection Best practice solution review
Technology recommendations Alignment of business needs with technology options
Business process recommendations Analysis of business processes and appropriate technology solutions
Standardization Standard technology design and implementation

FINANCIAL

IT Budgeting Compliance, capital costs, maintenance costs and subscriptions
IT cost projections and planning Cost projections, cash flow management and timing
Purchasing and asset management Purchase coordination, equipment research, receiving, asset tagging and inventory.

OTHER ADMIN

IT vendor coordination Liaison to other technology providers
IT policies and procedures Rules, guidelines and responsibilities
IT governance, compliance HIPAA, SOC, ISO
IT documentation Technologies, configuration, best practices