IT MANAGEMENT CAPABILITIES
HELP DESK
| End-user request management | Phone, email, emergency and off-hours |
| Support quality management | Regular evaluation of solution quality |
| Resource coordination | Communication, follow-up and prioritization |
| Support reporting, transparency | Portal access to support notes, billing details |
COUNSEL
| Technology selection | Best practice solution review |
| Technology recommendations | Alignment of business needs with technology options |
| Business process recommendations | Analysis of business processes and appropriate technology solutions |
| Standardization | Standard technology design and implementation |
FINANCIAL
| IT Budgeting | Compliance, capital costs, maintenance costs and subscriptions |
| IT cost projections and planning | Cost projections, cash flow management and timing |
| Purchasing and asset management | Purchase coordination, equipment research, receiving, asset tagging and inventory. |
OTHER ADMIN
| IT vendor coordination | Liaison to other technology providers |
| IT policies and procedures | Rules, guidelines and responsibilities |
| IT governance, compliance | HIPAA, SOC, ISO |
| IT documentation | Technologies, configuration, best practices |