IT Management Capabilities


End-user request management  Phone, email, emergency and off-hours
Support quality management  Regular evaluation of solution quality
Resource coordination  Communication, follow-up and prioritization
Support reporting, transparency  Portal access to support notes, billing details


Technology selection Best practice solution review
Technology recommendations Alignment of business needs with technology options
Business process recommendations Analysis of business processes and appropriate technology solutions
Standardization Standard technology design and implementation


IT Budgeting Compliance, capital costs, maintenance costs and subscriptions
IT cost projections and planning Cost projections, cash flow management and timing
Purchasing and asset management Purchase coordination, equipment research, receiving, asset tagging and inventory.


IT vendor coordination Liaison to other technology providers
IT policies and procedures Rules, guidelines and responsibilities
IT governance, compliance HIPAA, SOC, ISO
IT documentation Technologies, configuration, best practices

What does Black Line IT mean
It’s the blinking vertical cursor |

It means your IT systems are up, available, and ready for business.
It means we’re standing by, eager to help. It means you’re with a company that looks at things differently.