AccuQuest Hearing Centers are on the leading edge of audiology, providing the most technically accurate hearing evaluations, care recommendations, and hearing aid fittings to those who have experienced hearing loss. The company was founded in the Chicago area, but in just a few short years expanded its operations to reach from coast-to-coast. AccuQuest now services nearly a thousand people a day in their 180 offices across the country.
Question: As AccuQuest has grown, numerous systems have been implemented to solve a number of operational and analytical needs. While AccuQuest’s implementation of these systems provided a significant competitive advantage they are not fully integrated creating some challenges for future growth. In addition, some marketing and sales data is being managed and processed manually outside of the systems limiting performance. What could be done to integrate AccuQuest’s systems to create a central place for shared marketing information?
Answer: Black Line Consulting (BLC) was able to integrate AccuQuest’s existing systems creating a connection between the company’s marketing activities and sales through a key integration point. This integration enabled the analysis of numerous data points going forward as it linked the two primary business processes (and systems) in use at AccuQuest; Marketing and Sales. While the systems were now integrated correctly, they were relying on outside data creating a bottleneck for desired results. The “source” data is available electronically and requires significant manual handling best suited for automation.
Automated Data Management: In order to automate the data management for the sales and marketing systems, BLC created a software interface and database system. BLC utilized their software development methodology called “BluePrint”. BLC provided a series of diagrams and documents fully describing the components of the system design. These documents essentially became the “blueprint” from which functionality was communicated, budgets established and timelines estimated.
The software interface and database system eliminated the manual process of collecting, manipulating, organizing, and adjusting raw data. This new Marketing Event Management System managed the numerous marketing efforts, associated costs and connected them to actual results. In addition to human efficiency gains, the accuracy of results increased as human error was removed. Most importantly, the results of the process are now generated in a fraction of the time providing significant decision support benefit. With the new fully integrated system, AccuQuest is now able to collect and centralize data necessary for critical Key Performance Indicators (KPIs).
Download the original case study here: Accuquest – Software – MEMS System.pdf.