AccuQuest Hearing Centers are on the leading edge of audiology, providing the most technically accurate hearing evaluations, care recommendations, and hearing aid fittings to those who have experienced hearing loss. The company was founded in the Chicago area, but in just a few short years expanded its operations to reach from coast-to-coast. AccuQuest now services nearly a thousand people a day in their 180 offices across the country.
Question: Accuquest spends thousands of dollars and expends countless man hours each month managing paperwork related to hearing aid purchases. While the process was well defined, it was labor intensive and they needed a solution that would reduce expenses, expedite processing of documents and lower the amount of manual tasks. After careful analysis, AccuQuest decided a Paperless Initiative was necessary to address this business problem.
Answer: Black Line Consulting (BLC) worked closely with AccuQuest and designed a Web Application that streamlined the entire transaction management process. The “Document Uploader” is utilized by over a hundred users and is the primary method for distributing paperwork for central processing.
The “document uploader” is part of the “Operations Dashboard” which has become a critical tool in how AccuQuest’s doctors, internal staff and management teams collaborate to serve customers. The “Document Uploader” was built through the Black Line Software Maintenance program, an affordable and flexible way to address an organization’s software needs.